The Passenger must attach an identification label to their baggage containing truthful and up-to-date information before checking it in. Thereafter, Costa Rica Green Airways shall be liable for the Passenger’s baggage. Costa Rica Green Airways shall provide the Passenger with a baggage registration voucher, certifying that it has been checked in, which must be kept by the Passenger until they have collected the baggage.
Objects that endanger the aircraft or the people or equipment on board, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA), which include but are not limited to gas cylinders, inflammable liquids and solids, poisons, radioactive material, corrosives, firearms, and explosives will not be accepted for carriage in the cargo hold or overhead lockers on board. Except with prior express consent of Costa Rica Green Airways. For further information about dangerous goods, please consult our regulations.
If you have any queries regarding which articles you can carry on to the aircraft or check in for carriage in the cargo hold, or where specific items should be carried, please contact us before you travel or customer services desk when you arrive at the airport.
For reasons of security, we may require you to allow us to search, X-ray or scan your luggage—and your luggage may be searched or may have been searched in your absence if you are not available (even if it means forcing the locks on your luggage)—with assistance from the competent authorities, in order to determine whether you are in possession of any item described in our policy.
If you are not willing to fulfil the requirement, we may refuse to carry you or your luggage without refund or any other liability. If you are injured when being searched or scanned, or if the X-ray or scanner damages your luggage, we will not be liable unless the injury or damage was caused through our fault or negligence.
If required to do so, you must be present during the inspection of your hand luggage or checked luggage by customs agents or other government officials. We will not be liable for any loss or damages resulting from the non-fulfilment of this requirement unless they were caused by our negligence.
All available fares allow for one piece of checked baggage. The weight allowance of this baggage varies according to the fare purchased.
All fares allow Passengers to check in more than one baggage item, paying a surcharge per item. The surcharge rate can be consulted through any of our customer service channels. Each pound over the weight limit will have an additional cost which can be consulted through any of our customer service channels.
The allowable number of items and pounds over the limit will be subject to the overall weight and space availability of the flight.
If the Passenger wishes to check in more than one item of luggage, the maximum allowance is 60 pounds per Passenger and is subject to the corresponding supplement. Costa Rica Green Airways is entitled to deny carriage of all or part of any baggage exceeding this allowance or for which an excess baggage charge has not been paid.
NAME | CHECKED LUGGAGE | HAND LUGGAGE | COST PER EXTRA LB |
|---|---|---|---|
FULL | 50 lb / 22.6 kg | 10 lb / 4.5kg | $1.00 por lb |
STANDARD PLUS | 40 lb / 18.6 kg | 10 lb / 4.5kg | $1.50 por lb |
STANDARD | 35 lb / 15.8 kg | 10 lb / 4.5kg | $1.80 por lb |
ECONOMY | 25 lb / 11.5 kg | 10 lb / 4.5kg | $2.00 por lb |
NAME | CHECKED LUGGAGE | HAND LUGGAGE | COST PER EXTRA LB |
|---|---|---|---|
BUSINESS | 50 lb / 22.6 kg | 10 lb / 4.5kg | $1.00 por lb |
ECONOMY PLUS | / | 20 lb / 4.5kg | $1.50 por lb |
NAME | CHECKED LUGGAGE | HAND LUGGAGE | COST PER EXTRA LB |
|---|---|---|---|
FULL | 50 lb / 22.6 kg | 10 lb / 4.5kg | $1.00 por lb |
STANDARD PLUS | 40 lb / 18.6 kg | 10 lb / 4.5kg | $1.50 por lb |
STANDARD | 35 lb / 15.8 kg | 10 lb / 4.5kg | $1.80 por lb |
NAME | CHECKED LUGGAGE | HAND LUGGAGE | COST PER EXTRA LB |
|---|---|---|---|
FULL | 50 lb / 22.6 kg | 10 lb / 4.5kg | $1.00 por lb |
STANDARD PLUS | 40 lb / 18.6 kg | 10 lb / 4.5kg | $1.50 por lb |
STANDARD | 35 lb / 15.8 kg | 10 lb / 4.5kg | $1.80 por lb |
Each Passenger may only carry one carry-on item up to 10 pounds.
Costa Rica Green Airways reserves the right to cancel a booking and deny boarding to those Passengers who fail to meet the hand luggage requirements specified above.
Items (including musical instruments or similar) that do not meet the size requirements for hand luggage shall not be accepted for carriage in the passenger cabin unless the Passenger has purchased an additional Ticket for the items.
The following items may not be carried as hand luggage:
In accordance with the provisions of Regulation No. 185/2010, containers with liquids, aerosols and gels, products of similar consistency (e.g. toothpaste, hair gel, beverages, soups, perfumes, shaving foam, aerosols, food spreads and other items with similar consistencies) may only be transported as carry-on baggage, provided they are carried in containers with a capacity no greater than 100 milliliters.
It is also permitted to carry on board dietary products, medicines (liquid or semi-solid) for their use, as well as the necessary medical instruments, such as syringes, for which a safety certificate of authenticity must be provided when required.
It is permitted to take on board liquids purchased at:
Costa Rica Green Airways recommends reading the Regulations for more details on the current prohibitions concerning hand luggage.
Costa Rica Green Airways shall deny boarding, at any time and with no economic compensation, for all hand luggage that fails to meet the requirements set out in the Regulations.
Passengers may collect their luggage as soon as Costa Rica Green Airways makes it available to them at the points designated for this purpose at the destination airport. The unprotected collection of luggage on the part of the holder of the luggage registration voucher or Ticket within the legally stipulated periods implies they waive the right to make subsequent claims.
The Passenger authorizes Costa Rica Green Airways to the effect that, if the Passenger’s luggage is lost, they may conduct, either themselves or through a third party, the necessary investigations to locate the owner, by means of existing objects or elements on the inside or outside of the luggage and duly respecting the confidential nature of the personal data obtained.
If the Passenger fails to collect their luggage within 7 days of its being made available to them, Costa Rica Green Airways may demand the sum of $10 per day of storage. If the Passenger fails to collect their luggage within six (6) months of the date it was made available to them, Costa Rica Green Airways may dispose of the luggage without liability.
If a Passenger claims an item of luggage but fails to provide the corresponding luggage registration voucher, the item in question shall only be handed over to the Passenger if they can provide proof satisfying Costa Rica Green Airways that the item belongs to them. If Costa Rica Green Airways so requests, in justified cases and before they can collect their luggage, the Passenger must provide the economic means to cover any loss, damage or expense incurred by Costa Rica Green Airways as a result of the baggage delivery.
Costa Rica Green Airways is entitled to impede or deny baggage delivery to any Passenger carrying a suspicious item of luggage, or upon a request in this regard from another passenger or from Costa Rica’s Police. In such cases, the Passenger must complete all procedures laid down by law before collecting the luggage and Costa Rica Green Airways shall not be held liable for the delayed or denied baggage delivery.
If the Passenger purchases one or more Point-to-Point flights, it is the Passenger’s responsibility to allow sufficient time to collect his/her baggage from the first flight (if applicable), re-check it, pass through security and arrive at the boarding gate of the second and/or subsequent flights.
Costa Rica Green Airways shall be liable in cases of destruction, loss, or damage to luggage, up to a sum of $400 per passenger. A Passenger can benefit from a higher liability limit by making a special value declaration, for which they must pay a supplementary charge to be defined at the counter once the declaration form is completed. As regards unchecked luggage, Costa Rica Green Airways shall only be liable for damages caused by its fault.
If checked luggage has been damaged, lost, destroyed, or delayed, the Passenger must inform immediately to a Costa Rica Green Airways representative.
In any case, Costa Rica Green Airways will not be liable for damages such as dents, scratches, stains, and broken handles/wheels, unless (1) the luggage is proved to have been in perfect condition before it was handed over to Costa Rica Green Airways, (2) the damage is specified, and (3) it is proved that the alleged damage occurred during the time that Costa Rica Green Airways was responsible for the luggage.
Costa Rica Green Airways will not be liable for damages to perishable and fragile items carried as hold or hand baggage, unless (1) it is proved that said items were packed correctly, (2) the damage is specified, and (3) it is proved that the alleged damage occurred during the time that Costa Rica Green Airways was responsible for the luggage. For further information about perishable and fragile items, please consult our customer service representatives.
If the airline operating the flight is not Costa Rica Green Airways, the Passenger may register a complaint or claim with either carrier.
Passengers who own and love traveling with their pet may take the animal on board with them, providing the animal is appropriately secured and the Passenger accepts liability for any damages caused. The maximum weight for the traveling animal is 25lb.
During the booking process, the Passenger may choose to contract the service for carrying a pet in the cabin of the aircraft, the following conditions must be met:
Up to one piece of mobility equipment per disabled person or person with reduced mobility may be transported at no additional cost.
Starting November 15th, all flights previously booked to Tambor Airport will land at the new Cóbano Airport, now connecting our passengers even faster to the destinations of Montezuma, Mal País and Santa Teresa.